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Contact Us
Last updated: April 2026
We're here to help. Whether you have a question about your order, our products, or anything else — reach out and we'll get back to you as soon as possible.
support@alteanaturals.com Response time: 1–2 business days
Hours
Our support team is available Monday through Friday. We do our best to respond to all inquiries within 1–2 business days. Emails received on weekends or public holidays will be responded to on the next business day.
Order Issues
If you have a question about an existing order please include your order number in your email so we can assist you as quickly as possible.
Refunds & Returns
For refund requests please refer to our Refund Policy or contact us directly at support@alteanaturals.com with your order number.
Product Questions
For questions about ingredients, dosage, or suitability please consult your healthcare provider before purchasing. Our team can provide general product information but cannot offer personalised medical advice.
† These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.