Shipping policy
Shipping Policy
Last Updated: July 2026
Thank you for shopping with Altea Naturals.
We work hard to ensure every order is processed quickly and delivered safely.
Processing Time
Orders are typically processed within 1–2 business days.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.
Shipping
We proudly offer FREE Standard Shipping Worldwide on all orders.
No minimum purchase required.
Estimated Delivery Times
Once your order has been shipped, estimated delivery times are:
- United States: 7–14 business days
- International Orders: Typically 7–14 business days*
*Delivery times may vary depending on your location, customs processing, and your local postal carrier.
Please note that delivery estimates are not guaranteed.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Customs & Import Duties
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order.
Altea Naturals cannot be responsible for delays or lost shipments caused by incorrect or incomplete shipping information provided during checkout.
Lost or Delayed Packages
While we work with trusted shipping partners, delivery delays may occasionally occur due to weather, customs inspections, carrier delays, or other circumstances beyond our control.
If you believe your package has been lost, please contact us at:
We'll work with the shipping carrier to help resolve the issue as quickly as possible.
Damaged Orders
If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (if applicable)
We'll work quickly to make things right.
Questions?
If you have any questions about your shipment, we're always happy to help.