Refund policy
Refund & Return Policy
Last Updated: July 2026
At Altea Naturals, we stand behind the quality of every bottle we produce.
If you're not completely satisfied with your purchase, we're here to help.
90-Day Money-Back Guarantee
Every order purchased directly from alteanaturals.com is backed by our 90-Day Money-Back Guarantee.
If, for any reason, you're not satisfied with your purchase, simply contact our support team within 90 days of receiving your order, and we'll gladly issue a refund.
No Returns Required
We believe the refund process should be simple.
You do not need to return your bottle—even if it has been opened or used.
Simply email us at:
Include:
- Your order number
- The email address used when placing your order
Our team will review your request and respond as quickly as possible.
Refund Processing
Once your refund has been approved, it will be issued back to your original payment method.
Please allow 5–10 business days for your financial institution to process and post the refund.
Processing times may vary depending on your bank or payment provider.
Guarantee Eligibility
To ensure our guarantee remains fair for all customers:
- The 90-Day Money-Back Guarantee applies only to purchases made directly through alteanaturals.com.
- Refund requests must be submitted within 90 days of the delivery date.
- Limit one refund per customer.
- We reserve the right to deny refund requests where there is evidence of abuse, fraud, or misuse of the guarantee.
Shipping Charges
If you paid for an upgraded shipping option, those shipping charges are non-refundable.
Free standard shipping charges are not deducted from your refund.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at:
We'll work quickly to make it right.
Order Cancellations
Orders are processed quickly.
If you'd like to cancel an order, please contact us as soon as possible.
While we'll do our best to accommodate cancellation requests, we cannot guarantee changes once an order has entered processing or shipped.
Contact Us
Questions about our Refund & Return Policy?
Email us anytime: