Cancellation policy
Purchase Options & Cancellation Policy
Last Updated: July 2026
At Altea Naturals, we want to make managing your orders as simple as possible.
One-Time Purchases
One-time purchases are charged immediately at checkout.
Once your order has been processed, it enters our fulfillment system and may no longer be eligible for cancellation.
If you need to modify or cancel your order, please contact us as soon as possible at:
While we'll do our best to accommodate your request, we cannot guarantee changes once processing has begun.
Subscription Orders (If Applicable)
If you choose a recurring subscription, your selected payment method will be automatically charged according to your chosen delivery schedule until you cancel.
There are no long-term commitments, and you may cancel your subscription at any time.
Managing Your Subscription
You can:
- Skip an upcoming shipment
- Change your delivery frequency
- Update your shipping address
- Update your payment method
- Cancel your subscription
by logging into your customer account or contacting our support team.
Subscription Cancellation
Subscriptions may be cancelled at any time.
To avoid being charged for your next order, please cancel your subscription at least 24 hours before your next scheduled billing date.
If an order has already been processed or shipped, that shipment cannot be cancelled.
Future recurring orders will not be charged once your cancellation has been confirmed.
Order Cancellation
Orders are typically processed within 1–2 business days.
If you'd like to cancel an order, please email:
as soon as possible.
If your order has already entered processing or has been shipped, we may be unable to cancel it.
Refunds
For information regarding refunds, please refer to our Refund Policy.
Questions?
If you have any questions regarding your order or subscription, please contact us anytime: